I’m A Mac. I’m A PC. And We’re Both MainBrain.

A letter from a satisfied client says it all about how to find the best tech team in Baltimore when you’re running a network with both Macs and Windows

By Chris Isham | 410-590-4400

A top interactive advertising and public relations firm in Baltimore, Maryland approached MainBrain to support the Macintosh side of their business a couple of years ago. At the time, they had a full time network administrator who handled the Windows side of the business and a contract with a separate company to handle the Macs. When their network administrator resigned, they turned to MainBrain for a total solution to their IT management.

MainBrain developed a managed services proposal that included pre-scheduled and remote technical support, project management, best practices IT planning and a client portal where the agency could create tickets, request service, track the status of current tickets and look at their history.

Initially, the agency engaged MainBrain as a temporary solution because their executive team was not convinced that a managed services arrangement would allow them to run flawlessly. But after MainBrain was given full responsibility for the entire, 85-workstation, network, management was singing a different tune, especially the CFO. In a letter to MainBrain’s CEO, Bernie Bisciotti, he wrote:

I am very happy to report that (since MainBrain came on board) we have not had a single day with our system unavailable. In fact our network has become safer, more reliable and runs faster that it did prior to your arrival.

MainBrain’s technicians have learned our business, our team member’s names and our unique requirements as we have both Mac’s and PC’s on site.

I count on their recommendations to keep us ahead of threats to our system. Your team has crafted a schedule to replace aging hardware and upgrade software. It’s reassuring to know you have my best interest top-of-mind as we plan for future upgrades.

With all the challenges we face in today’s business climate, my system being protected, maintained and monitored by MainBrain allows me to concentrate on providing my team with the resources they need to surpass our clients’ expectations.

So, I guess when it comes to surpassing expectations, MainBrain is great at surprising clients by making sure there are no surprises.