How A Growing Maryland Benefits Solutions Company Discovered The Benefits Of Managed Network Solutions From MainBrain

By Chris Lamon, MainBrain | 410-590-4400

This insurance company specializes in all aspects of employee benefit planning and provides valuable benefits planning to Human Resource Departments throughout the Mid-Atlantic Region. Their office in Annapolis, Maryland and their website are information hubs that provide a wealth of compliance updates, benefits package information and more for their clients. They are a growing communication and document-intensive organization with an experienced staff and a loyal client base.

However, their experience was limited when it came to managing and maintaining their network. When we met them, they were using a part-time tech on an as-needed basis. Though competent, his time was mostly taken up dealing with server crashes and connectivity issues with a key employee who worked from home. What they couldn’t see was that they were headed for a disaster.

The first symptoms they experienced were memory allocation issues that hampered their ability to retrieve documents for clients who needed them immediately. Things got worse when their remote employee sometimes wasn’t able to transmit critical documents back to the main office for printing and processing. What was worse was that the new enterprise Blackberry software they had invested in heavily to improve their sales and client service capabilities developed glitches as well.

As the performance issues began to pile up, they realized they needed help fast. Luckily they called us before it was too late. Using our Technical Assessment tool, we were able to give them a clearer picture of exactly what was happening. Not only did their hard drives need to be defragmented and memory reallocated, the servers were at the end of their life cycle and starting to fail.

Like many fast-growing companies, they realized it was time to get serious about how it managed its network and develop a strategic IT partner like MainBrain.

Today a MainBrain Managed Services Agreement gives them a level of protection that’s usually available only to much larger companies. MainBrain handles their day-to-day needs with onsite and virtual tech support and a detailed monthly maintenance checklist. But more than that, the company has found a trusted partner that helps them plan their future IT investments and staffing needs more carefully.

This is a company that knows a lot about benefits. Ask them and they’ll tell you that working with a reliable network management services partner like MainBrain is the one of the biggest benefits you can have.