How To Improve Your Company’s IT Network Management, And Get A Dedicated Strategic Partner In The Bargain

By Panos Dimitriades, MainBrain | Phone: 703-885-8999

This company, one of the premier internet strategy firms in America, is headquartered in Northern Virginia. With clients such as NASDAQ, Discovery Communications and the U.S. State Department, they were growing quickly. But at the same time, they were struggling with several IT-related issues that were holding them back. Remote connectivity problems were hampering their client service efforts and making it difficult for their people to be productive outside the office. To make things worse, their in-house IT tech had left. They tried to replace him but couldn’t find the right person. They tried several IT consultants but none seemed to fit their culture.

They called us and we discovered that the remote connectivity problem was caused by their internal DNS being configured incorrectly. The issue was resolved, and now their personnel are working remotely with no problems. But something great happened in the course of the project. They realized that because their operations had grown so complex that they needed more than just an on-site tech to handle the day-to-day operations. They discovered how a team of highly experienced network engineers could work as strategic partners to align their technical capabilities with their business plan and increased client needs. After a three-month trial period where MainBrain’s Kevin Dennis served as their onsite Technical Manager, the company agreed to a long term relationship with Kevin and MainBrain.

This is just one example of how MainBrain takes a highly responsive and proactive approach to business network management and IT support needs. We become a technology partner with our clients. With a MainBrain Monthly Managed Services Agreement, if you have server down, connectivity problems or any other emergency, you will have a dedicated MainBrain network technician or senior engineer onsite, on the phone or working virtually on the problem almost immediately.

Count On MainBrain for:

• Macintosh & Windows Solutions
• Network Design & Installation
• Desktop & Server Support
• Remote Network Monitoring
• Managed Services
• Project Management